Give us feedback or make a complaint

We are committed to using feedback to improve our processes.

Kānoa – Regional Economic Development & Investment Unit (Kānoa - RDU) aims to interact with all people in a respectful and professional way. Sometimes people may be unhappy about their interactions with the Kānoa –RDU, or with a decision made in relation to an application.

You can let us know about:

  • a positive experience you had with us.
  • any service you received from us that did not meet your expectations, such as providing information you believe was incorrect or misleading.
  • any process failures, where you feel we did not follow our own instructions or processes.
  • any instance where the way we communicated with you did not meet your expectations.
  • any instance where you feel your application was treated unfairly.

If you are contacting us on behalf of someone else, you need to include evidence that you have authority to act on their behalf. We will contact them to check we have this permission.

Please send your feedback to

Thank you for your time. We appreciate all feedback. A staff member will be in touch with you within 5 working days.

Issues not covered by our feedback process

Our feedback process does not cover Official Information Act requests, Privacy Act complaints or requests, or Ombudsman complaints.

Official Information Act 1982 requests

Request my information — Office of the Privacy Commissioner

Make a complaint — Office of the Ombudsman